Privacy Policy

This Privacy Policy describes how Old Torrance Tile Installer ("we," "us," or "our"), located at 1001 W Carson St, Torrance, CA 90502, collects, uses, and handles information when you visit our website at https://oldtorrancetileinstaller.com or submit a contact form.

1. Information We Collect

When you submit a contact or estimate request form on this website, we collect the following information that you provide voluntarily:

• Your name
• Your phone number
• Your email address
• Your city
• The message or project description you provide

We do not collect payment information, social security numbers, or other sensitive personal data through this website.

We may also automatically receive standard server log data when you visit our site, such as your IP address, browser type, referring URL, and pages visited. This data is used for security and basic analytics purposes only.

2. How We Use Your Information

The information you submit through the contact form is used solely to:

• Respond to your inquiry or estimate request
• Schedule a site visit or follow-up conversation
• Communicate with you about your project

We do not use your contact information for unsolicited marketing, and we do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. How We Store and Retain Your Information

Form submissions are transmitted to our team via a server-side process and stored in our internal communication records. We retain inquiry information for as long as reasonably necessary to fulfill the purpose for which it was collected, or as required by applicable law. If you would like us to delete your information, please contact us at the address below.

4. Third-Party Services

This website uses Google Fonts for typography, loaded via Google's CDN. Google may collect certain data as part of this service. Please refer to Google's Privacy Policy at https://policies.google.com/privacy for details.

This website uses Font Awesome icons via a CDN. That service may collect standard server log data.

We may display a third-party reviews widget (Trustindex) on our homepage. Trustindex may set cookies or collect data per their own privacy policy, available at their website.

We do not place advertising cookies or tracking pixels on this site. If Google Ads campaigns are run in the future, this policy will be updated accordingly.

5. Cookies

This website does not use first-party cookies for tracking or advertising. Certain third-party scripts included on this site (such as Google Fonts or the reviews widget) may set their own cookies. We do not control those cookies.

We use sessionStorage (a browser-native feature) on this site to remember whether you have dismissed a floating notification bar during your current browser session. This data is not transmitted to our servers and is cleared automatically when you close your browser tab.

6. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we have collected about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected] or call us at (626) 547-4260. We will respond within 45 days of receiving a verifiable request.

7. Children's Privacy

This website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through this site, please contact us so we can delete it.

8. Data Security

We take reasonable precautions to protect the information you submit. Our website uses HTTPS encryption for all data in transit. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of this website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Old Torrance Tile Installer
1001 W Carson St
Torrance, CA 90502
Phone: (626) 547-4260
Email: [email protected]